How Our Support System Works
Digital Shift’s support system is in place to protect your organization and your data. To ensure we are helping the right person, we must ensure that requests are made from previously verified email accounts from authorized persons. The extra verification step means that we are always helping you or an authorized person access your information and account data. Our process also ensures that information can be provided to us to review any issues before contacting you. This ensures that we use your time more effectively.
Support Via Email
Support tickets are opened and can be replied to directly from your email address.
- To open a ticket: from your email address email, [email protected], and a ticket will be opened as long as you are authorized to make requests in your organization.
- To reply to a support ticket: you can simply reply to the email that you received. This will ensure that the information is tracked and updated in our system.
Please note: Ensure you have [email protected] added to your contacts within your email account. If you are unable to find the latest support ticket, please check your spam folder in case your email provider accidentally misclassified it.
Support Via Our Support System
Access our support portal allows you to view all current and past support tickets and to review invoices as well as update credit card details. Our system is compliant with security and technology standards for online payment processing.
- Online support portal: you can access the support portal via https://support.digitalshiftmedia.com/clientarea.php
- Password resets: to reset your password visit https://support.digitalshiftmedia.com/pwreset.php and enter the email address that you used to create your account. An automatic password reset email will be sent to your email address when you make a password reset request.
Client’s can also request to have a secure electronic contract sent directly to them from our service provider CudaSign. If you have any questions or if you require additional information, please email [email protected].